In this day and age, there are a lot of things our POS systems can take care of for us. We’ll discuss 5 automated jobs your POS can do for you in this article.

1. Order Inventory

Your POS system can keep track of your inventory if you want to sell lots of merchandise all year round. You can set qualifiers and set up a connection between your software and your vendors. Your POS can reorder when your inventory reaches a certain limit. You can have alerts sent to your managers when certain inventory is low.

If you have more than one shop or location, a critical aspect is multi-store inventory management. The inventory management system should have a centralized stock level capacity so you can manage products from one platform from more than one store.

Your POS system can generate reports for each store and transfer stock from one location to the next. If you own a retail business with several locations or you’re planning to expand, make sure you can do everything from a single solution because it’s annoying to have to use separate systems to manage stores.

If you have both a traditional and an online store, your sales and stock movements should be synced across both channels. What is more, a stable POS system will help you keep good financial records.

Getting a grip on your inventory is not a one-time thing, in particular, if you run a restaurant. It is a process that is normally performed in consecutive steps. Although it’s not pleasant, you can’t do without inventory management, so let your system take it off your hands.

Implementation

Good automation is key to smooth implementation. You must always ask who will be responsible for handling the implementation process. A reliable automated solution provides answers to the question of how the business software will improve your bottom line and ROI.

Your provider should offer a clear and structured data conversion methodology that will enable easy migration of your information to the new system.

2. Manage Staff

At the end of a hectic day, employees can forget to check out. They can also forget to check-in, but that’s rarer. Either way, your POS software can clock employees who have forgotten in and out automatically. Have an alert sent when labor percentages seem too high.

If you want to master repetitive tasks like scheduling, automatic scheduling combines your labor spending goals with sales data, staff availability, machine learning, and even weather forecasts to create an employee shift schedule with maximum accuracy. It’s possible to integrate your employee shift scheduling tool with your restaurant’s point-of-sale.

Delegation makes sure your more experienced staff are using their time effectively. Automatic staff scheduling tools consider your labor spending goals and create your restaurant schedule so your best servers have the busiest shifts or that requests for holidays have been considered. Your mobile restaurant scheduling tool can communicate with staff automatically.

3. Engagement Automation

Consumer engagement thought to be a creative process in the past, can be automated. You can achieve this in the following way:

Depending on the efficiency of the tool being used, automated consumer surveys can lead customers to CTA buttons.

Justifying shopping is a trend seeking to eliminate impulse buys. It aims to make shopping entirely context-driven. Contextual product recommendation is now dated. Rationalizing shopping to customers is the latest approach. The brand 7-Eleven offers customers promotions based on weather and location, a process that is heavily dependent on automation.

Use surveys: Customer surveys function as a medium to engage with customers and fetch actionable insights. You need automation for that.

4. Concentrate on the Shopping Experience

If you’re a small business, it’s quite hard to be competitive where the price is concerned. Can you do anything to compete with Amazon? Yes: offer a pleasant shopping experience. Great customer experience can improve customer acquisition and brand loyalty. It’s cheaper to keep an existing customer than to acquire a new one. A study by Harvard Business Review shows it can be up to 25 times more expensive to gain a new customer than to keep an existing one.

Customer Acquisition Cost (CAC)

Your POS can help you use more sophisticated methods to calculate your CAC as you gain experience, such as employee wages, the cost of any marketing technology you use, and promotion expenses. This is a more thorough approach to grasp your CAC. You can reduce your overall CAC through a strong shopping experience. You can start using the word of mouth marketing so that acquiring one client leads to acquiring more than one.

Use include search engine ads, Facebook Ads, and ads in the local paper. You could be spending hundreds of dollars to earn a new customer. This is fine if you know each customer will spend at least that amount in your store.

5. Establish KPI

Most automated survey platforms have proprietary metrics for measuring satisfaction and customized survey templates. Your POS can manage an email drip campaign automatically to ensure reliable email marketing. From tracking email open and response rates to even suggesting the email headline, a drip campaign handles everything. Email marketing automation personalizes the email content.

The auto-responding feature can respond to customer queries and requests. A simple “Hello” or “Thank You” can turn customers on. Email automation informs customers about special offers and discounts, sends them birthday wishes, and uses demographic insights such as their nationality and age to create a personalized connection.

Your POS can establish important business KPIs via reporting and analytics tools. You need to collect this data manually if you don’t have a POS system. Here’s what you can track:

● Worst selling items

● Best selling items

● Total sales

● Sales by store (if you run a multi-store business)

● COGS (cost of goods sold)

● Average sales per employee

● Conversion rate

● Inventory turnover rate

Thank you for reading our article and do use your POS to its fullest capacity!